General terms of delivery: delivery times

Terms of delivery

Delivery times

Items that are in stock and for which the order was received before 15:00
are shipped the same day. Orders for items that are in stock
received after 15:00 are shipped the next working day. For items that are not in stock and are supplied
to us, we depend on the information provided to us by
the supplier/manufacturer concerned. These delivery times are adjusted automatically based on
the delivery time information we receive from the supplier/manufacturer, and may differ.

Longer delivery time for certain payment methods

Orders are only processed once payment has been received, so please allow
for a longer delivery time if you use: prepayment by
bank transfer.

Information about delivery times & orders

After placing an order, you automatically receive an email from us when your order has been taken into
processing in our warehouse. When there are updates regarding your order, or
when your order is handed over to one of our carriers, you automatically receive a message from
us.

Partial deliveries

When you order several items that have different delivery times
, partial deliveries may occur. It is not possible to state a preference
in this. We generally do our best to optimise the ordering and shipping process to
minimise partial deliveries.

Please note: if you order a SET in which part of the set has a longer delivery time,
the part of the set that is in stock is shipped to you in advance. It is not possible to state a
preference in this.

Customer account
We offer you the option of creating a customer account.
With your customer account, you can look up information on the order(s) you have placed yourself.

These are the benefits of creating a customer account:

• View orders placed with the account (orders from the past 12
months can be viewed)
• Easily place orders made with the account again
• Go through the payment process faster
• Save multiple shipping addresses
• View and track the status of an order placed with the account

Delivery times for international deliveries

Orders that are to be shipped to an address abroad are subject to different
delivery times. The actual delivery time of an order depends on the size/
weight of the order, the individual delivery times stated for each item and
the carrier used to ship the order. Because we want to send as much as possible in one
shipment, the delivery time may differ.

What you can expect from your delivery at Proffix

The general terms of delivery of Proffix set out how an order reaches you, from the moment you order to delivery at your address. On this page you can read how delivery times are determined, when an order may arrive in several shipments, and what to keep in mind regarding payment and delivery abroad.

Proffix is a webshop for professional tools for construction, industry, installation and renovation. You can order via the webshop, by phone or by email. For professionals who work to a schedule, it is important to know in advance what to expect from the delivery. We have therefore listed the most important points below and added a few practical tips.

How to read delivery times when ordering

A delivery time mainly depends on stock. An item that is in stock and ordered before 15:00 is shipped the same day. For items that are not in stock, Proffix depends on information from the supplier or manufacturer. The stated delivery time is updated automatically and may therefore differ from what you saw when ordering. If you have a fixed deadline, check the delivery time per item before you pay or get in touch.

Partial deliveries: why an order may arrive in parts

If you order several items with different delivery times, your order may be shipped in parts. This also applies to a set of which one component is available later: the part in stock is then sent to you in advance. You cannot state a preference for a single shipment. If you would rather receive everything at once, place two separate orders if needed, so that you decide what arrives when.

Payment method and delivery abroad

Orders are only processed once payment has been received. If you choose prepayment by bank transfer, the delivery time is therefore longer. If your order is shipped to an address abroad, different delivery times apply. These depend, among other things, on the size and weight of the order, the delivery time per item and the chosen carrier. Take this into account when planning.

Track your order with a customer account

After your order, you automatically receive an email as soon as your order has been taken into processing in the warehouse, and again for updates or when the order is handed over to a carrier. With a customer account you can also track the status of your orders, and view and place again earlier orders from the past twelve months.

Frequently asked questions

What is the order cut-off time for same-day shipping?

Items in stock that are ordered before 15:00 are shipped the same day. Orders received later are dispatched the next working day.

Can I choose a single shipment instead of partial deliveries?

No, it is not possible to state a preference. Proffix does try to optimise the ordering and shipping process to keep partial deliveries to a minimum.

Why does my delivery take longer with prepayment?

An order is only processed once payment has been received. With prepayment by bank transfer, the delivery time may therefore be longer.

How do I know where my order is?

You automatically receive email messages about the status of your order. With a customer account, you can also view and track the status yourself.

General terms of delivery of Proffix