Warranty terms: up to 5 years of warranty

Private customers, 2 years statutory warranty.
Private customers are covered by a statutory warranty period of 2 years. Please note: for the statutory warranty, you must provide the invoice for your purchase. The warranty period starts on the invoice date of the item. We recommend always registering your machine with the relevant manufacturer after receipt (if possible). This way your purchases are known to the manufacturer and any warranty claims are easier to process.

Business customers, 1 years statutory warranty.
Business customers are covered by a statutory warranty period of 1 years. Please note: for the statutory warranty, you must provide the invoice for your purchase. The warranty period starts on the invoice date of the item. We recommend always registering your machine with the relevant manufacturer after receipt (if possible). This way your purchases are known to the manufacturer and any warranty claims are easier to process.

Extended warranty, up to a maximum of 5 years!
Because Proffix is an official dealer of brands such as DeWalt, Festool, Husqvarna, Milwaukee, Metabo and Makita, you can benefit from an extended warranty of up to 5 years with us. Depending on the item and brand, this can be 1 or 2 years on top of the statutory warranty, after registration with the manufacturer. The maximum warranty is stated for each item.

Conditions for extended warranty:

Register your machine within 30 days with the relevant manufacturer to activate the extended warranty and to receive the warranty certificate from the manufacturer.
In the event of a warranty claim, you must send the warranty certificate to us.
If your registration is not completed within 30 days, your extended warranty will unfortunately lapse.
The extended warranty only applies to products purchased from 01-09-2018.
The exact warranty period of the product is stated for each item.
Please note: for Festool, the insurance for repair costs and theft expires after 36 months.
The extended warranty does not apply to pressure washers, machines with combustion engines and air tools.

Registration for the extended warranty.
You must register the purchased items within 30 days to activate the extended warranty.

Repairs during the warranty period

If your item becomes defective within the warranty period, you can use our repair service.
The conditions stated on our repairs and exchanges and returns pages must be observed.

Please note: we will process your request within 14 working days. If we have to send your purchase to the manufacturer for repair or special parts need to be ordered, a repair may take longer. We do our best to keep you informed as well as possible.

Additional advice:
It is important for you as a customer to buy a product with full warranty from an official dealer. In practice, various web shops offer items at lower prices. These are usually machines from abroad that are often modified. This can cause malfunctions or even fire. The manufacturer's warranty on these products is therefore usually not available or a maximum of 6 months. Always make sure you buy from an official dealer, such as Proffix.

How warranty on professional tools works

The tool warranty conditions at Proffix consist of two parts: the statutory warranty and, for certain brands, an extended warranty after registration with the manufacturer. On this page you can read which period applies to you, what you need to arrange yourself and in which cases the extended warranty does not apply.

It is wise to know the conditions before you purchase a machine. If you keep the invoice and register on time, you avoid a warranty claim running unnecessarily difficult later.

Which warranty period applies to you?

For private customers a statutory warranty of 2 years applies, for business customers 1 years. In both cases the period starts on the invoice date and the invoice is required to make a warranty claim. So keep the invoice safe, digitally or on paper, for as long as the warranty period runs.

Activate extended tool warranty

For brands of which Proffix is an official dealer, such as DeWalt, Festool, Husqvarna, Milwaukee, Metabo and Makita, an extended warranty is possible. Depending on the item and brand, this is 1 or 2 years on top of the statutory warranty, with a maximum of 5 years. You activate this by registering your machine with the manufacturer within 30 days of purchase. You will then receive a warranty certificate, which you forward to Proffix in case of a claim.

What to look out for

The extended warranty only applies to products purchased from 1 September 2018 and not to pressure washers, machines with combustion engines and air tools. For Festool, the insurance for repair costs and theft expires after 36 months. The exact warranty period of a product is stated per item, so check this before you order.

What to do in case of a defect

If an item becomes defective within the warranty period, you can use the Proffix repair service. The conditions on the pages about repairs and about exchanges and returns apply. Keep your invoice and, for extended warranty, your warranty certificate at hand.

Frequently asked questions

What do I need to submit a warranty claim?

You need the invoice of your purchase. For extended warranty, also send the manufacturer's warranty certificate.

What happens if I do not register my machine within 30 days?

Then the extended warranty lapses. The statutory warranty still applies, as long as you can show the invoice.

Does the extended warranty apply to all tools?

No. Pressure washers, machines with combustion engines and air tools are excluded, and it only applies to purchases from 1 September 2018.

Warranty terms and extended warranty